COVID-19 – Information for our patients

As we enter Phase 2 of BC’s Restart plan, we hope everyone is happy, healthy and looking forward to ease back into a more regular routine.

We are gradually re-opening our clinic starting with limited services emphasizing mainly on outstanding and emergency care. We hope to resume our regular services including hygiene shortly. We encourage you to contact us if you have any emerging dental health issues. We are taking numerous steps to ensure we do everything possible to keep our patients and our team healthy and safe. These steps include:

  • A limit on the number of appointments per day, around 25% to 50% of the regular appointment load to ensure proper social distancing.
  • COVID-19 screening prior to your appointment.
  • Your temperature will be taken by our team prior to the appointment.
  • There will be a shiny new plexiglass at the reception desk.
  • Hand sanitizer is provided at the reception desk.
  • Clinical team will be wearing appropriate PPE including respirators/masks, full face shield, cap and Gown during treatment.
  • 1% Hydrogen Peroxide pre-treatment rinse to reduce viral load.
  • Full body drapes and safety goggles to cover patient during treatment.
  • Hospital-grade air purifiers are strategically located throughout the office.
  • Frequent cleaning and disinfection of the high touch areas throughout the day
  • Higher TAP Limit at the payment terminal with an electronic receipt.
  • We are waiving all cancellation fees due to illness. (‘No Show’ Fees still apply if prior notice is not provided).

In return we appreciate if you follow these steps to help protect our community:

  • Read our COVID-19 Disclosure Statement when confirming your appointment.
  • If you are feeling unwell on the day of your appointment, please let us know ASAP so that we can either reschedule your appointment or take all appropriate precautions.
  • Avoid having a companion sitting in the waiting room if possible.
  • Do not come early to your appointment.
  • Wash hands or use our sanitizer before and after your appointment.
  • Please wear a face mask when you enter the clinic. If you do not have one, we can provide one for you.
  • Avoid cash payments if possible.

We are so grateful for everyone of our patients – thank you for your patience and support. Your health and well-being is our absolute priority.

If you have any questions, please feel free to call our office at 604-684-3835 or email us at keydentalclinic@gmail.com

Take care, And stay healthy!